Do you accept pets?
Yes, we allow small to medium sized dogs, under 40lbs, for a $100 non-refundable fee per stay.
Is there a charge for parking?
No, parking is free.
Is there a local airport shuttle?
No, the Sheraton Minneapolis West does not offer shuttle service.
Is breakfast free?
Breakfast is not free, however, we do offer a few different packages that include breakfast along with the room rate.
What time is check-in and check-out?
You can check in anytime after 3:00 PM. Check out is at 12:00 PM the day of departure.
Is there complimentary WiFi?
Yes, Internet access is complimentary.
How late does the bar stay open?
The Reserve Lounge is open until 11:00 PM Monday through Thursday, 12:00 AM on Saturday and Sunday, and 11:00 PM on Sunday.
Does the hotel offer room service?
Yes, we offer a limited room service menu.
Does the hotel have a pool?
Yes, we have a heated indoor pool and jacuzzi. The pool is open daily from 8:00 AM - 8:00 PM.
Do you accept packages on behalf of guests? If so, is there a cost?
Yes, you can have a package shipped to the hotel prior to your arrival. There is no cost for this service, but we do ask that you call the hotel and let them know your full name and that you are expecting a delivery.
Can I store my luggage?
Absolutely! You can leave your luggage with the front desk and we will hold it for the day.
What airports are nearby?
The hotel is located approximately 20 miles, or 23 minutes, from Minneapolis-Saint Paul International Airport.
Can I reserve a block of rooms?
Yes, our Sales Team is happy to assist you. Please call the catering office at 652-960-3535 for more information.
Who should I call regarding questions about my bill?
Feel free to call the hotel at 952-593-0000 at any time and either our front desk staff or accounting staff will be happy to assist you.
How can I get a copy of my bill?
Feel free to call the hotel at 952-593-0000 at any time and our front desk staff can send you a copy of your bill.
Do the guestrooms have a refrigerator?
Yes, all of our guestrooms have a refrigerator.
Do the guestrooms have a microwave?
None of our guestrooms have microwaves. We do, however, have a community break room that has a microwave which guests are free to use at any time.
Are cribs available?
Most definitely, we can get your little one squared away with a comfortable place to sleep. We offer pack and play portable cribs for free.
Do you have accessible guestrooms?
Yes, we offer accessible guestrooms.
Can I cancel my reservation?
You can cancel your reservations up to 48 hours prior to your arrival, unless you purchased a pre-paid rate.
Is there an ATM at the hotel?
Yes, you will find an ATM in the hotel lobby. Just ask the front desk for directions.
Are connecting rooms available?
We do have connecting rooms, however their availability is not guaranteed. The hotel will try its best to provide you with a connecting room; if this is not possible, we will try to get you as close as possible.
Are there washing machines at the hotel?
No, we do not have any washing machines for guests to use. However, you may feel free to ask our front desk about the dry cleaning service that picks up at our hotel.